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Privacy Policy

Effective date: June 15, 2019 

E-Med Rescue 24 ("us", "we", or "our") operates the E-Med Rescue Panic Button mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and  disclosure of personal data when you use our Service and the choices you have  associated with that data.

We use your data to provide and improve the Service. By using the Service, you  agree to the collection and use of information in accordance with this policy.  Unless otherwise defined in this Privacy Policy, terms used in this Privacy  Policy have the same meanings as in our Terms and Conditions. 

Information Collection and Use

We collect several different types of information for various purposes to  provide and improve our Service to you

Types of Data Collected

Personal Data:

While using our Service, we may ask you to provide us with certain personally  identifiable information that can be used to contact or identify you ("Personal  Data"). Personally identifiable information may include, but is not limited to: 

  • Email address
  • First name and last name
  • Date of Birth
  • ID/Passport number
  • Blood Type
  • Allergies
  • Medical Aid Details
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data:

When you access the Service by or through a mobile device, we may collect  certain information automatically, including, but not limited to, the type of  mobile device you use, your mobile device unique ID, the IP address of your  mobile device, your mobile operating system, the type of mobile Internet  browser you use, unique device identifiers and other diagnostic data ("Usage  Data"). 

Tracking & Cookies Data:

We use cookies and similar tracking technologies to track the activity on our  Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous  unique identifier. Cookies are sent to your browser from a website and stored  on your device. Tracking technologies also used are beacons, tags, and scripts  to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a  cookie is being sent. However, if you do not accept cookies, you may not be  able to use some portions of our Service. 

Examples of Cookies we use:

  • Session Cookies.​ We use Session Cookies to operate our Service.
  • Preference Cookies.​ We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies.​ We use Security Cookies for security purposes.

Use of Data

E-Med Rescue 24 uses the collected data for various purposes: 

  • To provide and maintain the Service;
  • To notify you about changes to our Service;
  • To allow you to participate in interactive features of our Service when  you choose to do so;
  • To protect the vital interests of you or of another natural person;
  • To provide customer care and support;
  • To provide analysis or valuable information so that we can improve the  Service;
  • To monitor the usage of the Service;
  • To detect, prevent and address technical issues.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and  maintained on — computers located outside of your state, province, country or  other governmental jurisdiction where the data protection laws may differ  than those from your jurisdiction

If you are located outside Namibia and choose to provide information to us,  please note that we transfer the data, including Personal Data, to Namibia and  process it there. 

Your consent to this Privacy Policy followed by your submission of such  information represents your agreement to that transfer. 

E-Med Rescue 24 will take all steps reasonably necessary to ensure that your  data is treated securely and in accordance with this Privacy Policy and no  transfer of your Personal Data will take place to an organization or a country  unless there are adequate controls in place including the security of your data  and other personal information. 

Disclosure Of Data

Legal Requirements:

E-Med Rescue 24 may disclose your Personal Data in the good faith belief that  such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of E-Med Rescue 24
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers:

We may employ third party companies and individuals to facilitate our Service  ("Service Providers"), to provide the Service on our behalf, to perform  Service-related services or to assist us in analysing how our Service is used. 

These third parties have access to your Personal Data only to perform these  tasks on our behalf and are obligated not to disclose or use it for any other  purpose.

Links To Other Sites:

Our Service may contain links to other sites that are not operated by us. If you  click on a third party link, you will be directed to that third party's site. We  strongly advise you to review the Privacy Policy of every site you visit. 

We have no control over and assume no responsibility for the content, privacy  policies or practices of any third party sites or services. 

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone  under the age of 18. If you are a parent or guardian and you are aware that  your Children has provided us with Personal Data, please contact us. If we  become aware that we have collected Personal Data from children without  verification of parental consent, we take steps to remove that information from  our servers. 

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any  changes by posting the new Privacy Policy on this page. 

We will let you know via email and/or a prominent notice on our Service, prior  to the change becoming effective and update the "effective date" at the top of  this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page. 

Contact Us

If you have any questions about this Privacy Policy, please contact us: 

  • Eros Airport
  • Aviation Road
  • Windhoek
  • Namibia

  • Telephone:
  • Namibia - 083 924
  • Internationally - +264 83 924
  • legal@emedrescue.com