To be the primary pre-hospital service provider of healthcare centred assistance through innovation, networking and technology that is safe, timely, and efficient.
As the largest EMS we are saving lives through innovation, networking and collaboration with our communities, clients and stakeholders.
Meet the E-Med Rescue 24 Management Team below.
With the aim of providing quality & efficient paramedical services, E-Med’s operation are spearheaded by a team of highly qualified paramedics.
E-Med currently employs highly qualified paramedical staff with qualifications ranging from Basic Life Support, Intermediate Life Support to Advance Life support paramedics. A medical specialist (Director) is also available to assist the paramedical team with patient prognosis and provide medical support in the event of a critical ill patient.
The most vital part of any emergency evacuation provider is the ability to communicate with people in life and death situations.
E-Med has left no stone unturned. The call centre, based in Windhoek, operates 24 hours a day seven days a week, and staffed by multi lingual and Basic Life Support clinicians. The HIT system (Healthcare Information Technology) as well as the CRM program (Customer Relation Management) provides the call centre with specialised technology, enabling the call centre operator to gain immediate excess to membership information of the medical aid funds and insurance policyholders who are contracted E-Med.
In an emergency, when you might not be able to speak for yourself, a medical bracelet or necklace speaks for you, this is also obtainable from E-Med. All information is linked to our CRM program which provides our call centre staff with all your vital information.
Operators also gauge whether a call would require road or air evacuation, before dispatching the request to the nearest response centre for appropriate action.
