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Call Center Services

A medical emergency is a sudden unexpected illness or injury that you believe would place your life in danger or cause serious damage to your health if you do not seek immediate medical treatment.

Our intensively trained live operators are experienced in handling emergency situations, proving to be advantageous for a wide variety of businesses.

24 hour availability means no call is missed and all opportunities are addressed and captured. Live operators manage phones at all hours to make to assist your or your family members. The Call Centre Operators gather the caller’s information to determine the nature of the emergency.

All our telephone calls are voice logged and the call centre staff has access to state of the art technology which enables quick and efficient dispatch.

The call centre has visual access to Air Ambulance Tracker and Ground Ambulance Tracker, which enables the team to ensure that all dispatched vehicles and air crafts are monitored.

Contact our call centre and an operator will assist you by dispatching either a ground or air ambulance to assist you.

Telephone Number: +264 83 924 9111

Fully Medically Equipped Road Ambulance Services

Fully Medically Equipped Road Ambulance Services

E-Med’s fleet of ground ambulances are fitted with advanced medical equipment to ensure the best possible pre-hospital treatment is offered to patients. Each response vehicle and ground ambulance has access to medical equipment such as adult and paediatric ventilators, ECG monitors and infant incubators, ventilators and extrication devices.

On Site Paramedics

On Site Paramedics

With the aim of providing quality & efficient paramedical services, E-Med’s operation are spearheaded by a team of highly qualified paramedics.

E-Med currently employs highly qualified paramedical staff with qualifications ranging from Basic Life Support, Intermediate Life Support to Advance Life support paramedics. A medical specialist is also available to assist the paramedical team with patient prognosis and provide medical support in the event of a critical ill patient.

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Fully Medically Equipped Road Ambulance Services

Training

First Aid Level A and First Aid for the Workplace as per attached outline.
BLS for health Care Providers
registered with the South African Resuscitation Council.
Accredited with American Hearts Association and the Fire Extinguisher Training is as follows:
1) Training on Triangle of Combustion
2) Training on Classification of Fires
3) Training on general housekeeping and fire preventative measures in and around the Workplace
4) Training on the identification of fire hazards in and around the workplace
5) Training on general evacuation procedures
6) Training on the handling and practical use of Fire Extinguishers

Download Training Course Outline