How to download
Please ensure your device has the required data as well as airtime available before you can successfully download the E-Med Rescue Panic Button
Step
1
Download, install and open the EMed Rescue mobile application from Google Play or the App Store.
Step
2
Once Downloaded, click on register, complete the registration steps and accept the terms and conditions. (Please wait for a sms stating that your account has been successfully created whiles waiting activation or call +264 61 411 600 for assistance)
Step
3
Once activated, you will receive a sms stating your personal credentials. Please close the application on your device and restart the EMed app to enable you to obtain your RED Panic button.
Step
4
Login by using your mobile number (do not use area code) and date of birth. Once completed click on Login and wait for your personal detail page. Now launch your panic button indicated below the page and wait for the Red Panic button to appear.
Once your panic button has been activated, it will always appear when you open the panic profile page otherwise open your personal profile as indicated below the screen. Note that your personal details can only be changed by one of the EMed assistance agents (+264 61 411 600) Please make sure you always close your application after use to enable your phone to restart the application properly when activated again. Please forward us a test panic after successfully download the application ensuring you know how it works in case of an emergency.
How to use the Panic button
- Data Network is switched ON
- Your Location is Switched ON
- Has the required data as well as airtime available
Should you choose to panic with Data and/or Location switched off, the following guiding steps may help you.
Step
1
By opening the EMed Panic page, with your data and /or location in the off mode, your phone will guide you through the following indicating: “To continue, turn on device location services”
This will help us locate your position. If you choose not to make use of this option, then simply press the Red emergency button for the system to still send us your panic but this time without your location.
Step
2
If the device Location is in the On mode, your device will immediately open the red panic button screen which you may click in case of an emergency.
Another screen may pop up - in case your device data network is in the off mode: “no network connection available, check data connection status” Ensure your device data network services is switched ON before launching a panic. Your device will, however, send an emergency panic to the Call Centre regardless of your data network connection status.
Step
3
By clicking “OK” your device will make use of a sms to send your panic to the 24hour Call Centre. Apple phone users will be asked to forward a self generated sms by simply clicking on the green arrow inicated in the right corner of the screen.
You will then receive a sms stating “your panic has been sucessfully received and EMed is attending to your emergency - with a reference number”
Step
4
After sucessfully sending the emergency panic you will be notified of the following: “We will contact you shortly, or call when the green button appears”. Thereafter a grey button will appear advising you that EMed will contact you shortly. After 50 seconds the grey button will change to green which can be used to phone the EMed 24hour Call Centre directly. This option is in case of a poor or disrupted data signal to still enable the person in distress to try to make contact with the emergency Call Centre.
Please make sure you always close your application after use to enable your phone to restart the application properly when activated again.
Troubleshooting
Reasons for a panic to take long to go through or panic not going through at all.
- Your panic may take long to go through to the Call Centre due to the fact that your location is being pinpointed as accurately as possible
- Your panic may not go through due to:
- Insufficient data or airtime left on your device account
- No network connection in a particular area
- Disruptive network signal
- Has the required data as well as airtime available
What to do in case of Panic failing to go through.
- Close the application on your device and restart the EMed app and panic again.
- Call our 24hour Hotline for assistance
Hotline
Please advise us on +264 61 411 600, should you have any difficulty in launching your emergency
